Frequently asked questions

How do I reset my password?

Use the “Forgot password” link on the login page — we send a reset link to your registered email address. For security, the link expires after a short time.

How can I change my email address?

Update your email in your account settings. We send a confirmation link to the new address; the change becomes active once you confirm it.

What is a Membership Key?

A Membership Key is a short alphanumeric code shown in your account. You can use it to manage or cancel a membership quickly — keep it somewhere safe.

How do I unsubscribe from the newsletter?

Every newsletter contains an unsubscribe link at the bottom. You can also disable newsletters in your account settings at any time.

Why do some pictures or videos appear blurred?

Certain content requires a completed age verification. Once your verification is confirmed, all content unlocks automatically.

A page stays blank or doesn't load — what can I do?

Most display issues are caused by ad blockers or outdated caches. Disable the ad blocker for our sites, clear your browser cache, make sure JavaScript and cookies are enabled, and try again with an up-to-date browser.

How does age verification work?

You verify once with an official ID document through our secure verification flow. Your document is used only for verification and handled according to our data-protection policy.

Is purchasing on your platforms safe?

Yes. All payment pages use SSL encryption, and payments are processed by our specialised payment provider Digitalpayment GmbH over a secure connection.

What appears on my bank statement?

We use neutral wording on all debits — your statement never reveals the nature of the service.

How can I change my payment details or settle an open amount?

You can manage payment methods, mandates and open amounts anytime through the payment portal at info.digitalpayment.net/rh or via the payment settings in your profile.

What data do you collect and why?

We only collect the data needed to run our services: account data, payment and transaction data, and technical data for security. Details are in our Data Protection statement.

How is my data protected?

All connections are SSL-encrypted, personal data is pseudonymised where possible, and access is strictly limited. We never sell your data.

How can I access, correct or delete my data?

Contact datenschutz@idnr-inc.com — you can request access, correction or deletion of your personal data at any time, in line with the GDPR.